FAQ

WHEN WILL I RECEIVE MY ORDER?

All of our orders are custom made and printed on receipt of your order and cleared payment. Orders in most cases will be dispatched within 1-2 working days of receipt, however, during the Back to School period (Jan & Feb) dispatch times can take up to 7 working days as detailed in our FAQ's below.

As soon as your labels are on their way an email will be sent to you.

WHAT ARE YOUR OPERATING HOURS THE CUT-OFF DATES FOR CHRISTMAS 2012 DELIVERIES?

Our labels make excellent Christmas gifts and great stocking fillers too, so to avoid disappointment and to ensure your labels reach you in time, please note our Christmas processing times are as follows:

• For standard FREE delivery in Australia & NZ, orders and cleared payment must be received by midnight Friday 14th December 2012
• For EXPRESS Post orders (within Australia only). Orders and cleared payment must be received by Wednesday 19th December 2012. These orders will be dispatched by Friday 21st December 2012. This will be the last dispatch before the New Year. Please ensure you select Express Post at the checkout. Cost for this service is $7.50.

Orders received after this time will be posted the week commencing Monday 31st December 2012.

Our office will be open for phone orders and enquiries right up to and including Friday 21st December and will close on Monday 24th December to Tuesday 1st January 2013 inclusive. Orders can still be placed online during this time and will be dispatched in order of receipt from Thursday 3rd January 2013.

BACK TO SCHOOL ORDERS

The team at Label Kingdom will endeavour to provide you with the best service and turnaround times as possible as we approach the Back to School period. Please note though that due to high demand at this time, that our dispatch times may take up to 7 working days.

For your information, standard Australia Post delivery times can be viewed at:

www.auspost.com.au

For our overseas customers, your orders will be sent by international airmail.

Further details can be viewed at:

www.auspost.com.au/international/

Please note that if you are paying by cheque or money order, you will need to allow 7 business days to the above delivery times. This covers the time for your payment to reach us in the mail as well as bank clearance time of 3 working days.

HOW MUCH IS POSTAGE & HANDLING?

Standard postage within Australia & New Zealand is FREE. For our overseas customers, your orders will be sent to you by standard international airmail for a flat fee of $7.50. That’s right, no matter how much you order, the maximum you will pay is $7.50! So you can get everything you need at the one time without worrying about high postage costs.

If you need your labels in a hurry, we do offer an Express Post service. Prices are as follows:

Express Post:

Australia - $7.50
New Zealand & Overseas - $15.50.

The Express Post Option speeds the Australia Post delivery times only. Our dispatch times still remain as above.

Please note: Orders will be processed once payment is received and cheques have been cleared.

WHAT ARE YOUR OFFICE HOURS?

Monday to Friday 9:30 – 4:00 EST. If calling outside of these times, please feel free to leave a message by calling our Freecall number 1800 264 549 or emailing us at info@labelkingdom.com.au . We are very flexible here at Label Kingdom so if these times don’t work for you, then we will gladly contact you after hours at a pre-arranged time that is convenient to you.

WHAT ARE MY PAYMENT OPTIONS?

Visa or Mastercard via our secure payment gateway

Payments can be made online via credit card (Visa & Mastercard) through our secure internet payment gateway.

Phone Order

If you would like to pay by credit card, but do not wish to do so online, then no problems at all. We understand that not everyone feels comfortable doing this, so you can phone your credit card details through to our office. Simply select “Phone Order” at the checkout to submit your order online and then contact us on Freecall 1800 264 549.

Direct Deposit

Direct Deposits can be made via internet banking or over the counter at any St George Bank. Our bank details are:

BSB: 114-879

A/C No: 437586198

A/C Name: Label Kingdom Pty Ltd

Please ensure you select “Direct Deposit” in the payment field at the checkout. When making your payment, please include either your name or Sale No. so we can match your payment to your order.

Money Order / Cheque

Money Orders & cheques should be made payable to Label Kingdom and sent to:

Label Kingdom
PO Box 1353
Capalaba, QLD, 4157
AUSTRALIA

You can still submit your order online by selecting “Money Order” or “Cheque” in the payment field at the checkout. Please remember to include either your name or Sale No. with your payment.

PRODUCT APPLICATION

Vinyl Labels

Our standard stick-on (vinyl) labels are waterproof, UV resistant and will withstand constant use in dishwashers and microwaves.

When applying our labels we recommend that they be applied to a dry, clean, oil free and smooth surface. There are thousands of different types of plastics in the world and some unfortunately will not work well with vinyl labels as the surfaces can be either too rough for the adhesive to bond to correctly or they have a naturally oily surface. These circumstances are beyond our control and we leave this to your discretion when applying our labels.

Sparkle labels are best suited to dry applications only. This is because they have a metal component in the label to give them their sparkly appearance. These small metal components will “rust” thereby damaging the overall appearance of the label.

Please do not apply our labels to items that are put in the oven or steam sterilizers and always follow the instructions supplied with your iron on, vinyl or sparkle labels to ensure the best results.

Iron-on / Clothing Labels

Our iron-on labels are a permanent, flexible, transfer label that actually bonds to your fabric. So, once your label has been applied correctly, they will not come off – ever!! With this in mind, we recommend that you place the label in a position on the clothing that could be removed if you wished. Particularly with school uniforms, if you think you may be going to hand them down or on-sell the clothes at a later stage, then you may like to place the label either on the swing tag or the hem of the garment. That way, when the time comes to pass them on, you can simply cut off the tag or cut the hem line to remove the label.

Our iron-on labels are designed to withstand constant use in the washing machine & tumble dryer in both a private and commercial environment. They are best suited to 100% cotton, 100% polyester materials or polyster / cotton blends. They can also be used on a number of other fabrics and we leave this to your discretion when applying our label.

They are perfect for nursing home residents too. The label is a generous size that can accomodate two lines of text if required and the text can be enlarged to ensure easy identification of their belongings.

Finally, we do not recommend they be used with chlorine or bleach as this will cause the print to fade over time.

If you have any other questions or concerns regarding our labels, please contact us at info@labelkingdom.com.au or 1800 264 549.

WHAT GUARANTEE DO YOU OFFER?

If you find any problems at all with our products please let us know. It is important to us that you are entirely satisfied with your purchase and we are so confident that you will love our products as much as we do, that we offer a 100% replacement guarantee.

WHAT IS YOUR REFUND POLICY?

If an error arises on our behalf i.e. misspelt name etc. we will reprint your original order correctly and post it with priority at no extra cost to you, but we will ask for the return of the faulty product for our examination. However if you simply change your mind or you supply the wrong details we will use our discretion as to how we will assist you further. We understand that mistakes can happen so please ensure you always double check your order before submitting.

I'M HAVING TROUBLE WITH THE INTERNET, WHAT DO I DO?

If you are having any trouble accessing parts of our website please call us on 1800 264 549 and we will assist in sorting out the problem. We can also take your order over the phone for you.

ARE THERE ANY EXTRA CHARGES?

We do not have any hidden charges, all postage and handling is free within Australia and New Zealand (other than express mail). Credit cards do not attract any additional fees. The prices quoted on our website are the final price you will pay (except for O/S mail and Express Post).